Kix'ies® Inc. Return Policy
Kix’ies® Inc. wants you to be completely satisfied with every purchase from www.kixies.com. If you are not satisfied with your purchase, you may return the item within 14 days of delivery for a full refund of the purchase price, minus the shipping and handling.*
Some items like "Surprise Packs" are NOT eligible for return.
*Due to the sheer and delicate fabric on some of our thigh-highs, we cannot accept returns on these items for snags. Our sheer thigh highs are extremely delicate and do not have reinforced toes. Take extra care when putting on your sheer Kix'ies® to avoid any potential snags. If you are in between sizes, we suggest ordering the larger size for our sheer thigh highs.
Returning an Item
To return an unwanted item, simply mail it back to the address below. Please include original packaging and a copy of your invoice if possible. (If you don’t have the original invoice please be sure and include your name, address and phone number.) It is recommended that you use a traceable method for delivery. All return shipping charges must be prepaid. Please allow 30 days to process credit due.
1460 Washington Blvd Ste 204
Concord, CA 94521
Damaged or Defective Items
At Kix'ies® we do our best to ensure all our thigh-highs are made in accordance with our standards. If one has slipped through the cracks and arrived to you defective or damaged, please call (925)-655-7326 or email us at firstname.lastname@example.org immediately. Please have your invoice available for reference.
Credit will be issued within 30 days of our receiving your returned item. Kix’ies® Inc. will pay any return shipping charges where damage has occurred or defective is present. Kix’ies® Inc. can only accept returns that were directly purchased on www.kixies.com website.